Privacy Policy

1. Information We Collect

We collect personal information, booking information, and technical information needed to operate the booking platform and guest services.

• Full name, email address, mobile number, billing information, and emergency contact where applicable.
• Travel date, guest count, tour preferences, special requests, and reservation details.
• IP address, browser type, device information, pages visited, and usage statistics.

2. Legal Basis for Processing

We process personal information when necessary to provide booked services, comply with law, protect legitimate business interests, or act with your consent where required.

3. How We Use Your Information

• Process, confirm, and manage tour reservations.
• Send confirmations, itineraries, reminders, updates, and cancellation notices.
• Respond to support requests, improve services, prevent fraud, and comply with legal requirements.

4. Payment Processing and Third-Party Sharing

We do not sell or rent personal information. Limited data may be shared with trusted payment providers, tour coordinators, guides, transport providers, and authorities when necessary.

Libertad Whale Shark and Mozitech IT Solutions do not store complete card numbers, CVV, online banking credentials, or similar payment credentials.

5. Data Security and Retention

We use organizational, physical, and technical safeguards including encrypted connections, restricted access, role-based controls, secure hosting, and monitoring.

Personal information is retained only as long as necessary for the purposes described in this policy or as required by law.

6. Your Rights Under the Data Privacy Act

You may request information, access, correction, objection, deletion or blocking where allowed, withdrawal of consent, and may lodge complaints with the National Privacy Commission.

7. Cookies and Similar Technologies

We use cookies for secure sessions, essential functionality, preference handling, performance, analytics, and security. Disabling cookies may affect site features.

8. Children's Privacy

Bookings may include minors traveling with parents or guardians. Child information is processed only as needed to provide services and with required authorization.

9. International Data Transfers

Technology providers may use secure cloud infrastructure inside or outside the Philippines. Reasonable safeguards are applied for international transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, technology, legal, or regulatory changes. Updates are posted with the revised Last Updated date.